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LeadIT helps software providers meet the challenge of ongoing software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.

With teams staffed across our U.S. and Offshore Software development centers in India, LeadIT can serve as an extension of a client's support team, or provide turn-key, round-the-clock support services. Our staffing model, which includes a 'shadow team' able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special software maintenance and support needs.

Our software maintenance and support services encompass such activities as:

  • Error tracking and debugging
  • Offshore Product Maintenance
  • Version upgrades
  • Version enhancements
  • Comprehensive user support
  • Technical troubleshooting
  • Performance monitoring
  • Performance testing
  • Quality assurance testing
  • Documentation development and maintenance

LeadIT's services include cost-effective maintenance and support for Web, Mobile and Databases including technical and user support, and ongoing content updates.

LeadIT carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on our own proprietary LEAD framework.

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