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| Companies around the world are outsourcing the management of their technology and business applications to Lead IT for many compelling reasons. Our application management services enable customers in verticals as diverse as insurance, banking and government to: |
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Improve stability and efficiency of mission-critical applications |
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Refocus their energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner |
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Improve quality of service |
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Keep their applications in line with the latest technologies |
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Migrate to new and emerging technologies |
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Reduce total cost of ownership |
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| Lead IT application management outsourcing services are backed by two decades of experience, mature processes and robust delivery systems. More important, though, is our commitment to go beyond service level agreements (SLAs) and deliver consistent and lasting value. We do this by building long-term partnerships with our customers. |
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- Continuous maintenance and enhancement
- Collaborative application management (CAM)
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The business landscape is changing rapidly and so is the technology that drives enterprises. Your applications must quickly evolve to keep pace with changing business needs as well as shifts in technology. In addition, as your business grows, the demands on existing applications will increase, and you must ensure that they are stable and available when your customers need them.
Lead IT's application maintenance and enhancement solutions include: |
- Quick turnaround of service and change requests
- Preventive maintenance to forestall problems
- Planned and phased enhancements to improve performance of applications
- Helpdesk and production support for problem and incident manageme
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| All of these are tied to mutually agreed upon SLAs. |
| Lead IT is a flexible organization and can tailor the engagement model to suit a customer's specific needs. Our offshore transition methodologies speed up knowledge transfer and ensure that you can reap the benefits of sending your applications offshore as soon as possible. |
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| Collaborative Application Management (CAM) is a unique approach to application management outsourcing. Through CAM, Lead IT helps its global partners not only achieve immediate cost savings and business benefits, but also build new organizational capabilities over the long term. |
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| Many companies, who plan to send applications offshore, believe that to derive maximum value they must hand over control of applications to the offshore partner. This may be true in many offshore engagements, but CAM strikes an optimal balance between value and control. CAM enables customer organizations to build offshore leadership so that they retain control, while maximizing value through the use of Lead IT's resources and expertise. |
| This collaborative model delivers four tangible benefits: |
- It builds offshore capability within the customer organization
- Enables the customer to develop process mastery
- Promotes innovation
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| Gives control and transparency to the customer |
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